Why is my account suspended?

Your Gas Deck account may be temporarily suspended if we detect unusual activity or if certain requirements have not been met. Suspension is a safety measure to protect your business, your customers, and your transactions.

Common reasons for account suspension

• Incomplete verification

  • Your business or payment information may still need verification.

  • Make sure all requested documents are submitted and up to date.

• Unusual or high-risk activity

  • Large or unexpected transaction spikes may trigger a review.

  • We temporarily suspend accounts to confirm that transactions are legitimate.

• Outstanding billing issues

  • If subscription payments or fees are past due, your account may be paused until payment is received.

• Policy or compliance violations

  • Activities that go against our terms of service, such as misuse of the platform or prohibited transactions, can result in suspension.

What to do next

• Check your email – We send details about the suspension and steps you need to take.

• Submit any requested documents – Upload verification files directly from your dashboard.

• Resolve billing issues – Ensure all outstanding payments are cleared.

• Contact support – If you’re unsure about the reason for suspension, reach out to our support team for clarification.

How long does it take to reactivate my account?

Reactivation times vary depending on the issue. In most cases, accounts are reviewed and restored within 1–3 business days once the required information is provided.